Important Note: By using the 711club platform, you agree to the collection and use of your personal information in accordance with this Privacy Policy. Please read it carefully. This policy should be read together with Terms & Conditions 711club for a full overview of your rights and responsibilities.
Introduction
711club ("we", "our platform") is fully committed to protecting the privacy and security of the personal data of every user who registers and uses our platform. This Privacy Policy has been developed in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia and transparently explains how we collect, use, store, and protect your personal information.
As an online betting platform serving the Malaysian market, we understand how vital trust is. You entrust us with your personal information — and we take that responsibility very seriously. The core principles underpinning this Privacy Policy are: your data belongs to you, and 711club is merely the trusted custodian responsible for it.
This Privacy Policy applies to all information collected through the 711club website at 711club.xyz, the mobile app (where available), email communications, Live Chat, WhatsApp, and all other 711club service channels.
Personal Data We Collect
711club only collects data necessary to provide a safe, efficient, and legally compliant service. We do not collect excessive or irrelevant data beyond what is required to operate our platform. The following are the categories of data we may collect:
Account Registration Data:
- Full name as stated on your Malaysian Identity Card
- An active Malaysian mobile phone number
- A valid email address
- Date of birth (for age verification — 18 years and above)
- Username and encrypted password
Identity Verification (KYC) Data:
- A copy of your Malaysian Identity Card (MyKad) or valid passport
- Recent bank statement or e-wallet screenshot to verify your payment method
- This information is collected solely for processing your first withdrawal and for compliance with Anti-Money Laundering (AML) requirements.
Financial & Transaction Data:
- Deposit records via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, FPX CIMB Clicks, and other supported Malaysian payment methods
- Withdrawal records and destination bank account or e-wallet
- In-platform transaction history (deposits, withdrawals, bonuses received)
- Note: 711club does not store credit or debit card numbers directly. All card data is processed by certified payment providers
Platform Activity Data:
- Betting and gaming history (slots, baccarat, live casino, Sports Betting, badminton, lottery)
- Game preferences and account settings
- Login session records including time, date, and general location (state within Malaysia)
- Customer support interaction data (Live Chat logs, emails, WhatsApp)
Technical Data:
- IP address and device information (device type, operating system, browser version)
- Cookie data and similar tracking technologies (see Section 6)
- Server access logs for security purposes and technical troubleshooting
Purposes for Using Personal Data
Every piece of data collected by 711club has a specific, legitimate purpose. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.
- Account Management: Creating, maintaining, and securing your 711club account. This includes login verification, password management, and account-related communications.
- Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX, and others, as well as processing winnings withdrawals to your bank account or e-wallet.
- Identity Verification (KYC): To meet Malaysian legal requirements relating to user identity verification, anti-money laundering, and compliance with applicable financial regulations.
- Platform Security: Detecting and preventing fraud, account abuse, hacking attempts, and any illegal or prohibited activity Terms & Conditions us.
- Service Provision: Displaying relevant games, managing bonuses and promotions, and ensuring the platform runs smoothly and reliably for you.
- Service Communications: Sending important account-related notifications such as deposit confirmations, withdrawal status updates, security alerts, and platform policy updates.
- Platform Analytics: Understanding platform usage patterns in aggregate (not at an individual level) to improve the user experience, technical stability, and overall quality of 711club's service.
- Legal Compliance: Maintaining records required for audit purposes, tax reporting, and fulfilling any lawful requests from relevant Malaysian authorities.
Data Sharing with Third Parties
711club does not sell, rent, or trade users' personal data to any third party. This is a non-negotiable policy. However, there are limited situations where we need to share certain data to ensure smooth platform operations and legal compliance:
- Payment Service Providers: When you make a deposit or withdrawal, the required transaction information is shared with the relevant payment provider, such as Touch 'n Go, GrabPay, DuitNow, or the bank supporting FPX. This sharing is limited strictly to the information needed to complete the transaction.
- Game Providers: For live casino, baccarat, and slots provided by third-party suppliers, the minimum information required to verify eligibility to play may be shared with those suppliers. These suppliers are bound by strict data confidentiality agreements.
- Legal Authorities: 711club will disclose user data to the police, financial regulatory bodies, courts, or other Malaysian authorities when required by a court order, valid warrant, or applicable legal obligation. We will not contest legitimate requests from Malaysian authorities.
- Fraud Prevention: In cases involving fraud or cybercrime, required information may be shared with relevant security platforms or fraud prevention agencies to protect other users.
Security & Data Protection
711club continuously invests in cutting-edge security infrastructure to protect your personal and financial data. The security measures we have put in place include multiple layers of protection:
- 256-bit SSL Encryption: All communications between your browser and the 711club platform are protected by 256-bit SSL (Secure Socket Layer) encryption — the same level of encryption used by Malaysia's leading banking institutions such as Maybank and CIMB.
- Stored Data Encryption: Sensitive information such as passwords is stored in an encrypted format using strong hashing algorithms. This means that even in the unlikely event of a data breach, your actual password cannot be read or used.
- Layered Access Controls: Access to user data within 711club's internal systems is strictly limited on a "least privilege" basis — only staff who genuinely require access to perform their duties are permitted, and every access is logged.
- 24/7 Security Monitoring: Our automated monitoring system watches platform activity around the clock to detect suspicious patterns, unauthorised login attempts, or any anomalies that may indicate a security threat.
- Two-Factor Authentication (2FA): The 2FA feature is available to all 711club accounts. We recommend enabling it in your account settings for a significant additional layer of protection.
- Regular Security Assessments: 711club conducts regular security audits and penetration testing to identify and address any system vulnerabilities before they can be exploited.
While we take every possible measure to protect your data, no digital security system is truly 100% impenetrable. In the highly unlikely event of a data breach affecting users, 711club is committed to notifying affected users as promptly as possible in accordance with the notification requirements under Malaysia's PDPA.
Cookies & Tracking Technologies
711club uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.
- Essential Cookies: Required for core platform functions such as maintaining your login session and remembering your language settings. These cookies cannot be disabled without affecting platform functionality.
- Functional Cookies: Remembers your preferences such as favourite games, display settings, and bonus choices. This helps us deliver a more personalised experience for you.
- Analytics Cookies: Helps us understand how users interact with the platform in aggregate — most visited pages, time spent, and navigation paths. This data is used to improve the platform and not to identify individuals.
- Security Cookies: Used to detect and prevent fraudulent activity, suspicious login attempts, and any security threats to your account.
You can manage or delete cookies at any time through your browser settings (Chrome, Firefox, Safari, Edge). Please note that disabling essential cookies may affect the functionality of the 711club platform.
User Rights Under PDPA 2010
The Personal Data Protection Act 2010 (PDPA) of Malaysia grants you several important rights regarding your personal data held by 711club. We are committed to respecting and facilitating the exercise of these rights:
- Right of Access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 14 business days.
- Right of Correction: If any of your personal data is inaccurate, incomplete, or outdated, you have the right to request a correction. You can also update much of your profile information directly in your 711club account settings.
- Right to Erasure: You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for the purpose for which it was collected. Please note that some data may need to be retained for a specified period to meet legal obligations such as financial record-keeping requirements.
- Right to Restrict Processing: Under certain circumstances, you may request that 711club restrict how your data is processed while a dispute or request is being resolved.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time. 711club will cease all marketing communications immediately upon your request.
- Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another platform, subject to reasonable technical limitations.
To exercise any of the above rights, contact the 711club data protection team by email at support@711club.xyz with the subject line "PDPA Rights Request" or via our 24/7 Live Chat. Please provide your account details and specific request information to help us process it faster.
Child Protection
711club is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we discover that personal data of an individual under 18 years of age has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their minor has registered at 711club are urged to contact us immediately at support@711club.xyz so we can act promptly.
Changes to This Privacy Policy
711club reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements in Malaysia, or improvements in how we handle user data.
All registered users will be notified of any significant changes to this Privacy Policy via email and in-platform notification at least 7 days before the changes take effect. The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.
Continued use of the platform 711club after the effective date of the changes will be considered acceptance of the updated policy. If you do not agree with any changes, you may close your account before the effective date.
Contact Us — Privacy-Related Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 711club, our team is always here to help: